FAQs

FAQs

 

DO YOU SELL NEW EQUIPMENT?

Yes. NAS sells Factory NEW parts from General Electric, Siemens (Allis Chalmers), EATON, Cutler Hammer, Westinghouse, ABB (ITE, BBC) and Federal Pacific/Federal Pioneer. We stock unused surplus parts for McGraw Edison & Pennsylvania Transformer PSD and WSA circuit breakers. We also manufacture common replacement parts that are no longer available from the original OEMs.

CAN I FIND OUT-OF-PRODUCTION BREAKERS AND/OR PARTS?

Absolutely! Obsolete and out-of-production breakers are our specialty! Not only do we stock most breakers manufactured between the 1940’s and today, but we also stock parts and switchgear.

CAN I RENT EQUIPMENT?

Yes! For rental information, please contact us at 800-909-3660 or sales@naswgr.com

DO YOU PURCHASE EQUIPMENT?

Yes! NAS, Inc. purchases Power Circuit Breakers, Switchgear, LV and MV motor control, Load Break Switches & associated parts.

WHAT SERVICES DO YOU PROVIDE?

NAS repairs, reconditions and tests 480VAC circuit breakers. We also perform low voltage retrofit work. We are members of the Professional Electrical Apparatus Recyclers League and are affiliate members of the National Electrical Testing Association. Our reconditioning and testing procedures follow the standards set forth by these organizations.

IS THERE A GUARANTEE ON YOUR USED & TESTED PARTS?

Yes! NAS, Inc. offers a 1 year warranty on most parts that we ship. Items shipped AS-IS typically do not carry a warranty. If you have a specific question about our warranty policy please contact our sales department.

WHAT IS YOUR RETURN POLICY?

Returns of used equipment are generally accepted for 30 days after order but exclusions do apply. Factory new materials are subject to factory terms & conditions. Normally a 25% restocking fee applies. All returns must have an RMA and should be shipped prepaid and insured to our NAS facility in Cleveland, OH.

DO YOU SHIP INTERNATIONALLY?

Absolutely! All sales outside of the United States and Canada must be prepaid by wire transfer. NAS also accepts Letters of Credit (L/C) for large orders.

WHEN CAN I EXPECT MY ORDER?

Many parts will ship within 1-2 days after receipt of order although some items take more time to prepare for service. Feel free to contact us at 800-909-3660 or sales@naswgr.com for firmer lead times on specific items.

WHAT IF THE ITEM I PURCHASE DOES NOT WORK PROPERLY?

All items shipped by NAS, Inc. are carefully inspected and tested. While disputes are always addressed on a case by case basis, most often we will replace a warranty item that is not functioning properly at no charge to the customer. For more information, please see NAS Terms & Conditions on our Terms & Conditions page.

WHAT CAN I EXPECT TO PAY IN SHIPPING FEES?

NAS, Inc. ships throughout the United States and to international locations. Shipping fees are based upon customer location. Please contact us at 800-909-3660 or sales@naswgr.com for a shipping fee estimate.